eBay: Each department knew less than the first. While...
A eBay customer review by GetHuman user ~dead end street from November 17th, 2017
Background on ~dead end street's case
GetHuman: ~dead end street - can you tell our other eBay customers when your case took place?
~dead end street: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~dead end street a list of common eBay problems)
~dead end street: "Make a purchase" was why I was trying to contact.
~dead end street's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dead end street: Each department knew less than the first. While they attempted to be helpful they left me with no help, and I'm not even sure who to believe. They also haven't done anything yet in regards to opening an investigation or cancelling the illegal transaction. Pointless and a waste of over * hours holding. One person tells me one thing another tells me something different and gets the facts that are known completely wrong. I am this close to moving to Etsy.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~dead end street: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dead end street: I'd give them a three out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~dead end street: For that I would say four out of five.
GetHuman: And finally- any advice for other eBay customers?
~dead end street: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dead end street taken from his eBay customer service problem that occurred on November 8th, 2017.