eBay: I spoke with a young lady about a relisting cha...
A eBay customer review by GetHuman user ~YoungGun from November 19th, 2017
Background on ~YoungGun's case
GetHuman: ~YoungGun - can you tell our other eBay customers when your case took place?
~YoungGun: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~YoungGun a list of common eBay problems)
~YoungGun: "Fraud" was why I was trying to contact.
~YoungGun's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~YoungGun: I spoke with a young lady about a relisting charge on my account. I have bought many items through ebay but have only attempted selling * item* my motorcycle. When the motorcycle did not sell the first time, it offered me a free relist under the condition that I would only have to pay if the bike sold. I received an email several days later stating I owed $**. The lady on the phone apologized and refunded BOTH fees! I couldn't be happier, only complaint being *-* menus to navigate to speak with a person.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~YoungGun: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~YoungGun: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~YoungGun: For that I would say three out of five.
GetHuman: And finally- any advice for other eBay customers?
~YoungGun: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~YoungGun taken from his eBay customer service problem that occurred on November 10th, 2017.