eBay: PROBLEM AFTER PROBLEM AFTER PROBLEM. I am on ho...
A eBay customer review by GetHuman user ~renogolfer from November 24th, 2017
Background on ~renogolfer's case
GetHuman: ~renogolfer - can you tell our other eBay customers when your case took place?
~renogolfer: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~renogolfer a list of common eBay problems)
~renogolfer: "Cancel order" was why I was trying to contact.
~renogolfer's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~renogolfer: PROBLEM AFTER PROBLEM AFTER PROBLEM. I am on hold forever. I just received a DEFECT. The Post Office damaged a package. The Buyer received the product package damaged and broken. I check and double check all my packages making sure the product is packed properly. After I drop this off at the Post Office this is out of my control. Ebay doesn't seem to have any common sense to this problem. It seem like when you talk with a Customer Service Rep. at Ebay none of them have any practical experience in regards to this issue or any other issues that I may have. They all read from a script. I get passed around from department to department. I never get to talk with anyone in the United States. Why is that? As a Seller I am not in the business to deceive Buyers or am I trying to ripe them off. I have no problem addressing Buyers issues and I am willing to correct any of their problems. I will refund monies or ship them replacements. Ebay doesn't seem to care about the Sellers and gives us a
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~renogolfer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~renogolfer: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~renogolfer: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
~renogolfer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~renogolfer taken from his eBay customer service problem that occurred on November 15th, 2017.