eFax: I am so furious I can't even speak. This is th...
A eFax customer review by GetHuman user GetHuman-215345 from November 19th, 2017
Background on GetHuman-215345's case
GetHuman: GetHuman-215345 - can you tell our other eFax customers when your case took place?
GetHuman-215345: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to eFax, and if so, how?
GetHuman: And which of these common eFax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-215345 a list of common eFax problems)
GetHuman-215345: "Service problem" was why I was trying to call.
GetHuman-215345's review of eFax customer service
GetHuman: So how would you sum up your experience for GetHuman's eFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-215345: I am so furious I can't even speak. This is the worst experience I have ever had with a customer service line and this company has charged me hundreds, probably thousands of dollars in the past few months and I can't get htrough to anyone to even talk about it!!!!
GetHuman: Let's quantify your experience contacting eFax. On a scale of 1 to 5, how easy is it go get help on a eFax problem?
GetHuman-215345: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-215345: I'd give them a five out of five on communication.
GetHuman: And what about eFax's ability to quickly and effectively address your problem?
GetHuman-215345: For that I would say three out of five.
GetHuman: And finally- any advice for other eFax customers?
GetHuman-215345: Call them early in the day or late. Don't forget any personal or account information you might need for eFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-215345 taken from his eFax customer service problem that occurred on November 17th, 2017.