eFax: I was put on hold for a long time. The CSR spo...
A eFax customer review by GetHuman user ~Bruce from November 20th, 2017
Background on ~Bruce's case
GetHuman: ~Bruce - can you tell our other eFax customers when your case took place?
~Bruce: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to eFax, and if so, how?
GetHuman: And which of these common eFax customer issues best describes the reason you wanted to talk to them?
(Shows ~Bruce a list of common eFax problems)
~Bruce: "Change plan" was why I was trying to call.
~Bruce's review of eFax customer service
GetHuman: So how would you sum up your experience for GetHuman's eFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bruce: I was put on hold for a long time. The CSR spoke English but his accent was so heavy I had a hard time understanding him. He didn't understand what I was asking (fraudulent charge). He transferred me to another number. I was put on hold for * minutes, then the call was dropped. There are many complaints for this company all over the internet.
GetHuman: Let's quantify your experience contacting eFax. On a scale of 1 to 5, how easy is it go get help on a eFax problem?
~Bruce: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bruce: I'd give them a five out of five on communication.
GetHuman: And what about eFax's ability to quickly and effectively address your problem?
~Bruce: For that I would say five out of five.
GetHuman: And finally- any advice for other eFax customers?
~Bruce: Call them early in the day or late. Don't forget any personal or account information you might need for eFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bruce taken from his eFax customer service problem that occurred on November 16th, 2017.