eFax: Quickly helped me solve my issue, although acce...

A eFax customer review by GetHuman user ~OfficeManagerInFL from November 21st, 2017

Background on ~OfficeManagerInFL's case

GetHuman: ~OfficeManagerInFL - can you tell our other eFax customers when your case took place?
~OfficeManagerInFL: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to eFax, and if so, how?
~OfficeManagerInFL: I used the 800-958-2983 number I found for on the GetHuman eFax customer phone number page I was on: eFax Customer Service Phone Number
GetHuman: And which of these common eFax customer issues best describes the reason you wanted to talk to them?
(Shows ~OfficeManagerInFL a list of common eFax problems)
~OfficeManagerInFL: "Overcharge/Strange charge" was why I was trying to call.

~OfficeManagerInFL's review of eFax customer service

GetHuman: So how would you sum up your experience for GetHuman's eFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OfficeManagerInFL: Quickly helped me solve my issue, although accent was extremely thick and just getting to a queue to talk to a person was a challenge.
GetHuman: Let's quantify your experience contacting eFax. On a scale of 1 to 5, how easy is it go get help on a eFax problem?
~OfficeManagerInFL: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OfficeManagerInFL: I'd give them a four out of five on communication.
GetHuman: And what about eFax's ability to quickly and effectively address your problem?
~OfficeManagerInFL: For that I would say five out of five.
GetHuman: And finally- any advice for other eFax customers?
~OfficeManagerInFL: Call them early in the day or late. Don't forget any personal or account information you might need for eFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OfficeManagerInFL taken from his eFax customer service problem that occurred on November 14th, 2017.

eFax

5.00 of 5 stars | 7 reviews

~OfficeManagerInFL's eFax Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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