eStarland.com: I am completely dissatisfied with the service I...
A eStarland.com customer review by GetHuman user ~Charice from November 18th, 2017
Background on ~Charice's case
GetHuman: ~Charice - can you tell our other eStarland.com customers when your case took place?
~Charice: Sure. It was evening, on November 13th.
GetHuman: Did you reach out to eStarland.com, and if so, how?
GetHuman: And which of these common eStarland.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Charice a list of common eStarland.com problems)
~Charice: "Warranty claim" was why I was trying to call.
~Charice's review of eStarland.com customer service
GetHuman: So how would you sum up your experience for GetHuman's eStarland.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charice: I am completely dissatisfied with the service I received. I placed an order on ******* and paid for my product to be shipped within *-* days. A week later they emailed me stating my product had not been shipped and as soon as they receive my product they will ship it off. I waited ** days and I still didn't receive my product. I called them to see why. I was told they had my product in & he didn't understand why I wasn't shipped yet. I immediately requested a refund. I will NEVER purchase anything else from them.
GetHuman: Let's quantify your experience contacting eStarland.com. On a scale of 1 to 5, how easy is it go get help on a eStarland.com problem?
~Charice: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charice: I'd give them a five out of five on communication.
GetHuman: And what about eStarland.com's ability to quickly and effectively address your problem?
~Charice: For that I would say two out of five.
GetHuman: And finally- any advice for other eStarland.com customers?
~Charice: Call them early in the day or late. Don't forget any personal or account information you might need for eStarland.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charice taken from his eStarland.com customer service problem that occurred on November 13th, 2017.
eStarland.com
3.00 of 5 stars | 2 reviews
~Charice's eStarland.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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