iYogi: My computer was full of viruses and malware and...
A iYogi customer review by GetHuman user ~Evana from November 25th, 2017
Background on ~Evana's case
GetHuman: ~Evana - can you tell our other iYogi customers when your case took place?
~Evana: Sure. It was middle of the night, on November 24th.
GetHuman: Did you reach out to iYogi, and if so, how?
GetHuman: And which of these common iYogi customer issues best describes the reason you wanted to talk to them?
(Shows ~Evana a list of common iYogi problems)
~Evana: "None of those really matches why I wanted to call iYogi that day." was why I was trying to call.
~Evana's review of iYogi customer service
GetHuman: So how would you sum up your experience for GetHuman's iYogi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Evana: My computer was full of viruses and malware and I wouldn't have believed my eyes had it not been for the techs of Iyogi who compiled the entire report and showed it to me. I even consulted a friend who is a geek and showed him the report. It was only after I got his nod that I started to trust Iyogi completely. I didn't know that a chance call on their toll free number and a quick scan of my computer would make me a subscriber to their yearly services. I am a glad customer with already * months with this team*******
GetHuman: Let's quantify your experience contacting iYogi. On a scale of 1 to 5, how easy is it go get help on a iYogi problem?
~Evana: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Evana: I'd give them a three out of five on communication.
GetHuman: And what about iYogi's ability to quickly and effectively address your problem?
~Evana: For that I would say five out of five.
GetHuman: And finally- any advice for other iYogi customers?
~Evana: Call them early in the day or late. Don't forget any personal or account information you might need for iYogi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Evana taken from his iYogi customer service problem that occurred on November 24th, 2017.