iYogi: The sales guy was actually an engineer and he s...
A iYogi customer review by GetHuman user ~alayman from November 1st, 2017
Background on ~alayman's case
GetHuman: ~alayman - can you tell our other iYogi customers when your case took place?
~alayman: Yeah. It was late at night, on October 28th.
GetHuman: Did you reach out to iYogi, and if so, how?
GetHuman: And which of these common iYogi customer issues best describes the reason you wanted to talk to them?
(Shows ~alayman a list of common iYogi problems)
~alayman: "None of those really matches why I wanted to call iYogi that day." was why I was trying to call.
~alayman's review of iYogi customer service
GetHuman: So how would you sum up your experience for GetHuman's iYogi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~alayman: The sales guy was actually an engineer and he showed me what was wrong and the only reason I bought the service is because he said, *€*you don*€*t have to buy the service, at least now you know whats wrong exactly, to explain to whomever you get the system fixed by*€*. I liked that about this company.
GetHuman: Let's quantify your experience contacting iYogi. On a scale of 1 to 5, how easy is it go get help on a iYogi problem?
~alayman: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~alayman: I'd give them a four out of five on communication.
GetHuman: And what about iYogi's ability to quickly and effectively address your problem?
~alayman: For that I would say three out of five.
GetHuman: And finally- any advice for other iYogi customers?
~alayman: Call them early in the day or late. Don't forget any personal or account information you might need for iYogi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~alayman taken from his iYogi customer service problem that occurred on October 28th, 2017.