iYogi: This is "Manipulation Selling" at its best. The...
A iYogi customer review by GetHuman user ~Arthur from November 5th, 2017
Background on ~Arthur's case
GetHuman: ~Arthur - can you tell our other iYogi customers when your case took place?
~Arthur: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to iYogi, and if so, how?
GetHuman: And which of these common iYogi customer issues best describes the reason you wanted to talk to them?
(Shows ~Arthur a list of common iYogi problems)
~Arthur: "None of those really matches why I wanted to call iYogi that day." was why I was trying to call.
~Arthur's review of iYogi customer service
GetHuman: So how would you sum up your experience for GetHuman's iYogi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Arthur: This is "Manipulation Selling" at its best. Their **** is associated with a number of popular tech products...it is easy to think you are calling the vendor, but you are really getting iYogi. The rep talked very fast and was quick to offer free help while cleaning*tuning-up my computer and running a diagnostic to determine need for "critical" attention. The process took at least ** minutes. It looked authentic and I know my system needed a "dusting" - but the offer to fix my critical issues was $*** for a *-year plan and $*** for the *-year plan. I asked for "just a fix" - but that was not an option. When I pushed back on the deal, the sales pitch got increasingly manipulative and insulting. No one should be tormented this way.
GetHuman: Let's quantify your experience contacting iYogi. On a scale of 1 to 5, how easy is it go get help on a iYogi problem?
~Arthur: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Arthur: I'd give them a two out of five on communication.
GetHuman: And what about iYogi's ability to quickly and effectively address your problem?
~Arthur: For that I would say five out of five.
GetHuman: And finally- any advice for other iYogi customers?
~Arthur: Call them early in the day or late. Don't forget any personal or account information you might need for iYogi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Arthur taken from his iYogi customer service problem that occurred on November 4th, 2017.