iYogi: This was the first time I called these guys...
A iYogi customer review by GetHuman user ~Jennie Hase from November 16th, 2017
Background on ~Jennie Hase's case
GetHuman: ~Jennie Hase - can you tell our other iYogi customers when your case took place?
~Jennie Hase: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to iYogi, and if so, how?
GetHuman: And which of these common iYogi customer issues best describes the reason you wanted to talk to them?
(Shows ~Jennie Hase a list of common iYogi problems)
~Jennie Hase: "None of those really matches why I wanted to call iYogi that day." was why I was trying to call.
~Jennie Hase's review of iYogi customer service
GetHuman: So how would you sum up your experience for GetHuman's iYogi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jennie Hase: This was the first time I called these guys .. earlier I was taking support from another company .. they were robbibg off my money and were useless.. These guys fixed my laptop and gave me tips as well for future maintaince of my laptop. The techy was polite and patient and answered all my queries.
GetHuman: Let's quantify your experience contacting iYogi. On a scale of 1 to 5, how easy is it go get help on a iYogi problem?
~Jennie Hase: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jennie Hase: I'd give them a two out of five on communication.
GetHuman: And what about iYogi's ability to quickly and effectively address your problem?
~Jennie Hase: For that I would say five out of five.
GetHuman: And finally- any advice for other iYogi customers?
~Jennie Hase: Call them early in the day or late. Don't forget any personal or account information you might need for iYogi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jennie Hase taken from his iYogi customer service problem that occurred on November 14th, 2017.