myFICO: Had to listen to recording that tried real hard...
A myFICO customer review by GetHuman user ~Bill from November 20th, 2017
Background on ~Bill's case
GetHuman: ~Bill - can you tell our other myFICO customers when your case took place?
~Bill: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to myFICO, and if so, how?
GetHuman: And which of these common myFICO customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill a list of common myFICO problems)
~Bill: "Question" was why I was trying to call.
~Bill's review of myFICO customer service
GetHuman: So how would you sum up your experience for GetHuman's myFICO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill: Had to listen to recording that tried real hard to get me to use there web*automated server. But after that put me thru to a person right away
GetHuman: Let's quantify your experience contacting myFICO. On a scale of 1 to 5, how easy is it go get help on a myFICO problem?
~Bill: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill: I'd give them a five out of five on communication.
GetHuman: And what about myFICO's ability to quickly and effectively address your problem?
~Bill: For that I would say four out of five.
GetHuman: And finally- any advice for other myFICO customers?
~Bill: Call them early in the day or late. Don't forget any personal or account information you might need for myFICO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill taken from his myFICO customer service problem that occurred on November 13th, 2017.
myFICO
4.00 of 5 stars | 7 reviews
~Bill's myFICO Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
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