myFICO: I called number three times and never spoke wit...
A myFICO customer review by GetHuman user ~unsatisfied customer from November 17th, 2017
Background on ~unsatisfied customer's case
GetHuman: ~unsatisfied customer - can you tell our other myFICO customers when your case took place?
~unsatisfied customer: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to myFICO, and if so, how?
GetHuman: And which of these common myFICO customer issues best describes the reason you wanted to talk to them?
(Shows ~unsatisfied customer a list of common myFICO problems)
~unsatisfied customer: "Fix credit score" was why I was trying to call.
~unsatisfied customer's review of myFICO customer service
GetHuman: So how would you sum up your experience for GetHuman's myFICO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unsatisfied customer: I called number three times and never spoke with anyone i was left on hold the entire time until the phone basically hung up itself.
GetHuman: Let's quantify your experience contacting myFICO. On a scale of 1 to 5, how easy is it go get help on a myFICO problem?
~unsatisfied customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unsatisfied customer: I'd give them a four out of five on communication.
GetHuman: And what about myFICO's ability to quickly and effectively address your problem?
~unsatisfied customer: For that I would say five out of five.
GetHuman: And finally- any advice for other myFICO customers?
~unsatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for myFICO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unsatisfied customer taken from his myFICO customer service problem that occurred on November 10th, 2017.
myFICO
4.00 of 5 stars | 7 reviews
~unsatisfied customer's myFICO Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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