netTALK: Terrible! The operator was online only ** secon...
A netTALK customer review by GetHuman user ~Andreas Sonka from November 17th, 2017
Background on ~Andreas Sonka's case
GetHuman: ~Andreas Sonka - can you tell our other netTALK customers when your case took place?
~Andreas Sonka: Yup. It was afternoon, on November 9th.
GetHuman: Did you reach out to netTALK, and if so, how?
GetHuman: And which of these common netTALK customer issues best describes the reason you wanted to talk to them?
(Shows ~Andreas Sonka a list of common netTALK problems)
~Andreas Sonka: "Lower my bill" was why I was trying to call.
~Andreas Sonka's review of netTALK customer service
GetHuman: So how would you sum up your experience for GetHuman's netTALK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andreas Sonka: Terrible! The operator was online only ** seconds, didn't give me time to enter my question and left the chat. Waited more tan two hours without connecting again.
GetHuman: Let's quantify your experience contacting netTALK. On a scale of 1 to 5, how easy is it go get help on a netTALK problem?
~Andreas Sonka: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andreas Sonka: I'd give them a one out of five on communication.
GetHuman: And what about netTALK's ability to quickly and effectively address your problem?
~Andreas Sonka: For that I would say two out of five.
GetHuman: And finally- any advice for other netTALK customers?
~Andreas Sonka: Call them early in the day or late. Don't forget any personal or account information you might need for netTALK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andreas Sonka taken from his netTALK customer service problem that occurred on November 9th, 2017.