Zynga: be prepared to receive a canned email response...

A Zynga customer review by GetHuman user GetHuman-184432 from October 31st, 2017

Background on GetHuman-184432's case

GetHuman: GetHuman-184432 - can you tell our other Zynga customers when your case took place?
GetHuman-184432: Yeah. It was late at night, on October 28th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman-184432: I used the 800-762-2530 number I found for on the GetHuman Zynga customer phone number page I was on: Zynga Customer Service Phone Number
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-184432 a list of common Zynga problems)
GetHuman-184432: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-184432's review of Zynga customer service

GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-184432: be prepared to receive a canned email response from this system. Let the form letters fly! It will take you several messages over several days or even weeks to accomplish anything through this system.
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
GetHuman-184432: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-184432: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
GetHuman-184432: For that I would say three out of five.
GetHuman: And finally- any advice for other Zynga customers?
GetHuman-184432: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-184432 taken from his Zynga customer service problem that occurred on October 28th, 2017.

Zynga

1.81 of 5 stars | 220 reviews

GetHuman-184432's Zynga Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Zynga, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Zynga in any way.

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