Allegiance Communications: do i have to wait for so long just to talk to c...

A Allegiance Communications customer review by GetHuman user ~27 from November 19th, 2017

Background on ~27's case

GetHuman: ~27 - can you tell our other Allegiance Communications customers when your case took place?
~27: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Allegiance Communications, and if so, how?
~27: I used a phone number I found on the GetHuman Allegiance Communications customer service contact info page: Contact Allegiance Communications Customer Service
GetHuman: And which of these common Allegiance Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~27 a list of common Allegiance Communications problems)
~27: "Lower my bill" was why I was trying to call.

~27's review of Allegiance Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Allegiance Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~27: do i have to wait for so long just to talk to customer service u guys need to upgrade,please value customers time....
GetHuman: Let's quantify your experience contacting Allegiance Communications. On a scale of 1 to 5, how easy is it go get help on a Allegiance Communications problem?
~27: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~27: I'd give them a one out of five on communication.
GetHuman: And what about Allegiance Communications's ability to quickly and effectively address your problem?
~27: For that I would say four out of five.
GetHuman: And finally- any advice for other Allegiance Communications customers?
~27: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Allegiance Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~27 taken from his Allegiance Communications customer service problem that occurred on November 13th, 2017.

Allegiance Communications

1.00 of 5 stars | 6 reviews

~27's Allegiance Communications Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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