I logged into my ebay account per the usual met...
A eBay customer review by GetHuman user ~hammer_ct from November 23rd, 2017
Background on ~hammer_ct's case
GetHuman: ~hammer_ct - can you tell our other eBay customers when your case took place?
~hammer_ct: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~hammer_ct a list of common eBay problems)
~hammer_ct: "Fraud" was why I was trying to contact.
~hammer_ct's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hammer_ct: I logged into my ebay account per the usual method. Once this was completed, another page asked me to create a new password. It provided emails, cellphones and telephone number that were unfamiliar to me. I guess my account has been hacked into. I call the tech on customer service to tell him of my situation. He questioned whether that this happened and asked further questions about me. I told him I can take security issues into my own hands by cancelling my account after over ** years as a member. Ebay's security responses are inadequate given the magnitude of problems. For those of who remain ebay members do not be surprised if you have for ID stolen one day.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~hammer_ct: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hammer_ct: I'd give them a four out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~hammer_ct: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
~hammer_ct: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hammer_ct taken from his eBay customer service problem that occurred on November 21st, 2017.