eBay: I truly can't believe my last conversation with...
A eBay customer review by GetHuman user ~Ebay Buyer from November 19th, 2017
Background on ~Ebay Buyer's case
GetHuman: ~Ebay Buyer - can you tell our other eBay customers when your case took place?
~Ebay Buyer: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~Ebay Buyer a list of common eBay problems)
~Ebay Buyer: "Technical support" was why I was trying to contact.
~Ebay Buyer's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ebay Buyer: I truly can't believe my last conversation with ebay......utterly stunned at the service I just received. Someone actually offered to take care of the entire transaction for me, would issue a refund within a week time, and send me a slip to send back my item. My crystal animal arrived in peices because shipper did not package item well. I am floored that ebay is possibly offering service for buyers and not turning them into victums possibly? Or I just got so lucky? I don't know but breath of fresh air truly.......
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~Ebay Buyer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ebay Buyer: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~Ebay Buyer: For that I would say four out of five.
GetHuman: And finally- any advice for other eBay customers?
~Ebay Buyer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ebay Buyer taken from his eBay customer service problem that occurred on November 15th, 2017.