The Ebay buyer protection program is a fraud. T...
A eBay customer review by GetHuman user ~Jay from October 30th, 2017
Background on ~Jay's case
GetHuman: ~Jay - can you tell our other eBay customers when your case took place?
~Jay: Sure. It was afternoon, on October 20th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~Jay a list of common eBay problems)
~Jay: "Fraudulent Charge" was why I was trying to contact.
~Jay's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jay: The Ebay buyer protection program is a fraud. They make up there own rules as they go along. They do not contact the seller or the buyer prior to closing a case. The excuse they gave me for this is that they are under staffed and can not properly address each case* Despite being written in their buyer protection policy. It took * days to get a hold of someone after a case was closed and shortly into the conversation they say " we can't help you" and hang up. I used to bid with confidence that I was protected. My bubble has been burst and the confidence is gone. So is my bidding.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~Jay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jay: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~Jay: For that I would say four out of five.
GetHuman: And finally- any advice for other eBay customers?
~Jay: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jay taken from his eBay customer service problem that occurred on October 20th, 2017.