eBay: There are several recorded prompts that you mus...
A eBay customer review by GetHuman user ~Crystal from October 30th, 2017
Background on ~Crystal's case
GetHuman: ~Crystal - can you tell our other eBay customers when your case took place?
~Crystal: Yeah. It was evening, on October 24th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~Crystal a list of common eBay problems)
~Crystal: "Problem With an Order" was why I was trying to contact.
~Crystal's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Crystal: There are several recorded prompts that you must pass in order to get to a live representative. All of the prompts encourage you to go online and open up a case. But if you are patient and remain on the line, you will finally reach a live rep. Overall, I was very satisfied with the service, despite the * minute wait time.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~Crystal: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Crystal: I'd give them a four out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~Crystal: For that I would say three out of five.
GetHuman: And finally- any advice for other eBay customers?
~Crystal: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Crystal taken from his eBay customer service problem that occurred on October 24th, 2017.