eBay: They didn't help at all,I purchase * items the...
A eBay customer review by GetHuman user ~renz from November 22nd, 2017
Background on ~renz's case
GetHuman: ~renz - can you tell our other eBay customers when your case took place?
~renz: Yup. It was late at night, on November 14th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~renz a list of common eBay problems)
~renz: "Fraud" was why I was trying to contact.
~renz's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~renz: They didn't help at all,I purchase * items the CEHUIOSS MD for Beauty and Body Firming. When they arrived the boxes are open and not seal at all.. But they ship it in wrapped around plastic and you can't believe it say,, Its Lady Shirt inside?? So, i called to let them know about it??? I talk a customer representative and discuss the problem or the diffective items that i received, She told me that i must to call the Seller ??? That point i was so mad, beacuse why me?? Will do that, to contact the seller of the products?? I told her i bought to you guys EBAY.Com... What a mess??? I did ask what number i should to conctat and the person said thay can't give me the phone number cause it's not allowed?? She said, she will send me the email so i can look where to call and send back this item in my own expenses!!! It's terrible i can't believe that's happening to me right now??? I check my emails until now nothing.....I will never purchase anything again in this ebay.com or whatsoever,
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~renz: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~renz: I'd give them a four out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~renz: For that I would say three out of five.
GetHuman: And finally- any advice for other eBay customers?
~renz: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~renz taken from his eBay customer service problem that occurred on November 14th, 2017.