Progress Energy (NC & SC): last question changed* they give you first digi...

A Progress Energy (NC & SC) customer review by GetHuman user ~Amoni from November 15th, 2017

Background on ~Amoni's case

GetHuman: ~Amoni - can you tell our other Progress Energy (NC & SC) customers when your case took place?
~Amoni: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to Progress Energy (NC & SC), and if so, how?
~Amoni: I used the 800-452-2777 number I found for on the GetHuman Progress Energy (NC & SC) customer phone number page I was on: Progress Energy (NC & SC) Customer Service Phone Number
GetHuman: And which of these common Progress Energy (NC & SC) customer issues best describes the reason you wanted to talk to them?
(Shows ~Amoni a list of common Progress Energy (NC & SC) problems)
~Amoni: "Complaint" was why I was trying to call.

~Amoni's review of Progress Energy (NC & SC) customer service

GetHuman: So how would you sum up your experience for GetHuman's Progress Energy (NC & SC) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amoni: last question changed* they give you first digits to home address and ask you to press * if correct* or * if incorrect
GetHuman: Let's quantify your experience contacting Progress Energy (NC & SC). On a scale of 1 to 5, how easy is it go get help on a Progress Energy (NC & SC) problem?
~Amoni: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amoni: I'd give them a two out of five on communication.
GetHuman: And what about Progress Energy (NC & SC)'s ability to quickly and effectively address your problem?
~Amoni: For that I would say one out of five.
GetHuman: And finally- any advice for other Progress Energy (NC & SC) customers?
~Amoni: Call them early in the day or late. Don't forget any personal or account information you might need for Progress Energy (NC & SC) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amoni taken from his Progress Energy (NC & SC) customer service problem that occurred on November 8th, 2017.

Progress Energy (NC & SC)

2.47 of 5 stars | 3 reviews

~Amoni's Progress Energy (NC & SC) Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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