CIGNA HealthSpring: nonchalant is an understatement! Other words co...
A CIGNA HealthSpring customer review by GetHuman user ~macktavitch from November 26th, 2017
Background on ~macktavitch's case
GetHuman: ~macktavitch - can you tell our other CIGNA HealthSpring customers when your case took place?
~macktavitch: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to CIGNA HealthSpring, and if so, how?
GetHuman: And which of these common CIGNA HealthSpring customer issues best describes the reason you wanted to talk to them?
(Shows ~macktavitch a list of common CIGNA HealthSpring problems)
~macktavitch: "Get insurance" was why I was trying to call.
~macktavitch's review of CIGNA HealthSpring customer service
GetHuman: So how would you sum up your experience for GetHuman's CIGNA HealthSpring customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~macktavitch: nonchalant is an understatement! Other words come to mind: Uncaring, mindlessly chattering on with zero connection while you are still wondering what the first sentence meant.
GetHuman: Let's quantify your experience contacting CIGNA HealthSpring. On a scale of 1 to 5, how easy is it go get help on a CIGNA HealthSpring problem?
~macktavitch: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~macktavitch: I'd give them a three out of five on communication.
GetHuman: And what about CIGNA HealthSpring's ability to quickly and effectively address your problem?
~macktavitch: For that I would say two out of five.
GetHuman: And finally- any advice for other CIGNA HealthSpring customers?
~macktavitch: Call them early in the day or late. Don't forget any personal or account information you might need for CIGNA HealthSpring to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~macktavitch taken from his CIGNA HealthSpring customer service problem that occurred on November 20th, 2017.