Kaiser Permanente - California: northern californian number only. They couldn't...

A Kaiser Permanente - California customer review by GetHuman user GetHuman-290148 from November 26th, 2017

Background on GetHuman-290148's case

GetHuman: GetHuman-290148 - can you tell our other Kaiser Permanente - California customers when your case took place?
GetHuman-290148: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Kaiser Permanente - California, and if so, how?
GetHuman-290148: I used the 866-454-8855 number I found for on the GetHuman Kaiser Permanente - California customer phone number page I was on: Kaiser Permanente - California Customer Service Phone Number
GetHuman: And which of these common Kaiser Permanente - California customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-290148 a list of common Kaiser Permanente - California problems)
GetHuman-290148: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-290148's review of Kaiser Permanente - California customer service

GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-290148: northern californian number only. They couldn't even re-direct my call. They had to give me a phone number to call. The number they gave me was *(***) *** ****
GetHuman: Let's quantify your experience contacting Kaiser Permanente - California. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - California problem?
GetHuman-290148: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-290148: I'd give them a five out of five on communication.
GetHuman: And what about Kaiser Permanente - California's ability to quickly and effectively address your problem?
GetHuman-290148: For that I would say two out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - California customers?
GetHuman-290148: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-290148 taken from his Kaiser Permanente - California customer service problem that occurred on November 19th, 2017.

Kaiser Permanente - California

3.40 of 5 stars | 46 reviews

GetHuman-290148's Kaiser Permanente - California Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kaiser Permanente - California, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kaiser Permanente - California in any way.

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