Earthlink: second time this year i've had billing problem...
A Earthlink customer review by GetHuman user ~???? from November 26th, 2017
Background on ~????'s case
GetHuman: ~???? - can you tell our other Earthlink customers when your case took place?
~????: Sure. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Earthlink, and if so, how?
GetHuman: And which of these common Earthlink customer issues best describes the reason you wanted to talk to them?
(Shows ~???? a list of common Earthlink problems)
~????: "Complaint" was why I was trying to call.
~????'s review of Earthlink customer service
GetHuman: So how would you sum up your experience for GetHuman's Earthlink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~????: second time this year i've had billing problem. no notice of your intention to cut off service. you just do it. then trying to contact you is impossible. get on recording where it goes in circles and never puts me in touch with human being.*finally i googled corporate office and almost immediately was connected to a woman who did help (best in group -she's only one i spoke with so nothing to compare her with)**my problem is that my phone is my business phone, so if it doesn't work i cannot do business (i'm an attorney). i'm going through a rough economic patch right now. the woman who spoke to me tried to put on master card but only $$***.** was availab le. tried other cards. same problem.*i just sold some stock. there will be wire transfer to my bank account. the other sale i will get check via fedx. both of these are next week. anychance y*ou could work with me until next week. if i don't have phone i'm guaranteed to make no money. PLEASE HELP. I'M A VETERAN. PLEASE CAL
GetHuman: Let's quantify your experience contacting Earthlink. On a scale of 1 to 5, how easy is it go get help on a Earthlink problem?
~????: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~????: I'd give them a one out of five on communication.
GetHuman: And what about Earthlink's ability to quickly and effectively address your problem?
~????: For that I would say four out of five.
GetHuman: And finally- any advice for other Earthlink customers?
~????: Call them early in the day or late. Don't forget any personal or account information you might need for Earthlink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~???? taken from his Earthlink customer service problem that occurred on November 24th, 2017.