Bank of America: the below is the boilerplate response now to an...
A Bank of America customer review by GetHuman user GetHuman-mdades2 from November 30th, 2017
Background on GetHuman-mdades2's case
GetHuman: GetHuman-mdades2 - can you tell our other Bank of America customers when your case took place?
GetHuman-mdades2: Yes. It was afternoon, on November 25th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mdades2 a list of common Bank of America problems)
GetHuman-mdades2: "Lost Item" was why I was trying to call.
GetHuman-mdades2's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mdades2: the below is the boilerplate response now to any written request to b of a via their secure message center. I had three questions to ask about my credit card account. they will not answer regular email, and now not even their own center. I cannot even find an address to write to on their website.**Thank you for your inquiry dated **********. We regret to inform you that we no longer support this type of inquiry via email.****A consumer card service specialist will be happy to assist you with your inquiry by using our online Chat service or by phone at *.***.***.****. Our dedicated team is available ** hours per day, * days per week.***We apologize for any inconvenience. Please be assured that we know your time is valuable and would not direct you to contact us by telephone unless absolutely necessary.***We value you as a customer and appreciate your business. Thank you for choosing Bank of America.***Sincerely,**Ebony*Bank of America
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
GetHuman-mdades2: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mdades2: I'd give them a three out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
GetHuman-mdades2: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America customers?
GetHuman-mdades2: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mdades2 taken from his Bank of America customer service problem that occurred on November 25th, 2017.