Dell - Sales: the service is worse than terrible and I am abo...
A Dell - Sales customer review by GetHuman user ~Sheryl Nelson from November 27th, 2017
Background on ~Sheryl Nelson's case
GetHuman: ~Sheryl Nelson - can you tell our other Dell - Sales customers when your case took place?
~Sheryl Nelson: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Dell - Sales, and if so, how?
GetHuman: And which of these common Dell - Sales customer issues best describes the reason you wanted to talk to them?
(Shows ~Sheryl Nelson a list of common Dell - Sales problems)
~Sheryl Nelson: "Technical support" was why I was trying to call.
~Sheryl Nelson's review of Dell - Sales customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Sales customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sheryl Nelson: the service is worse than terrible and I am about to charge tham for my time on hold minutes have turned in to hours overall. Been trying to get my printer fixed for one month. I will never purchase a dell product again. They call themselves a "global" company. It has been a worse than terrible experience.
GetHuman: Let's quantify your experience contacting Dell - Sales. On a scale of 1 to 5, how easy is it go get help on a Dell - Sales problem?
~Sheryl Nelson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sheryl Nelson: I'd give them a four out of five on communication.
GetHuman: And what about Dell - Sales's ability to quickly and effectively address your problem?
~Sheryl Nelson: For that I would say one out of five.
GetHuman: And finally- any advice for other Dell - Sales customers?
~Sheryl Nelson: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Sales to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sheryl Nelson taken from his Dell - Sales customer service problem that occurred on November 22nd, 2017.