Neighborhood Health Plan: this insurance co promises the world in terms o...

A Neighborhood Health Plan customer review by GetHuman user GetHuman-300935 from October 29th, 2017

Background on GetHuman-300935's case

GetHuman: GetHuman-300935 - can you tell our other Neighborhood Health Plan customers when your case took place?
GetHuman-300935: Yes I can. It was afternoon, on October 26th.
GetHuman: Did you reach out to Neighborhood Health Plan, and if so, how?
GetHuman-300935: I used the 866-414-5533 number I found for on the GetHuman Neighborhood Health Plan customer phone number page I was on: Neighborhood Health Plan Customer Service Phone Number
GetHuman: And which of these common Neighborhood Health Plan customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-300935 a list of common Neighborhood Health Plan problems)
GetHuman-300935: "Get insurance" was why I was trying to call.

GetHuman-300935's review of Neighborhood Health Plan customer service

GetHuman: So how would you sum up your experience for GetHuman's Neighborhood Health Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-300935: this insurance co promises the world in terms of access. In real life that is hardly the case. None of the specialists I've worked with over the years on on this plan. At enrollment time I discussed this with the sales rep and was told that NHP is always trying to get new specialists, and I should just enroll and get my specialists on NHP's provider list.**What they sold me was a very different product. Time and again, I try to see one of my providers, only to find out they have left the network. When I ask my providers why this is, they state they lost so much money trying to get re-imbursment from NHP, and got such a low service rate that they HAD to leave the NHP network to remain solvent. **for just one example, I've been jumping through hoops for about * months now. I've had to ask both my PCP and my provider to do the same just to get an out-of -network approval for a service no other provider in my area offers. All i I get is more frustration and nickel and diming from N
GetHuman: Let's quantify your experience contacting Neighborhood Health Plan. On a scale of 1 to 5, how easy is it go get help on a Neighborhood Health Plan problem?
GetHuman-300935: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-300935: I'd give them a five out of five on communication.
GetHuman: And what about Neighborhood Health Plan's ability to quickly and effectively address your problem?
GetHuman-300935: For that I would say five out of five.
GetHuman: And finally- any advice for other Neighborhood Health Plan customers?
GetHuman-300935: Call them early in the day or late. Don't forget any personal or account information you might need for Neighborhood Health Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-300935 taken from his Neighborhood Health Plan customer service problem that occurred on October 26th, 2017.

Neighborhood Health Plan

5.00 of 5 stars | 3 reviews

GetHuman-300935's Neighborhood Health Plan Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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