Harbor Freight Tool Company: went to your store in Fayetteville, Ga and trie...

A Harbor Freight Tool Company customer review by GetHuman user ~chas from November 25th, 2017

Background on ~chas's case

GetHuman: ~chas - can you tell our other Harbor Freight Tool Company customers when your case took place?
~chas: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Harbor Freight Tool Company, and if so, how?
~chas: I used the 800-444-3353 number I found for on the GetHuman Harbor Freight Tool Company customer phone number page I was on: Harbor Freight Tool Company Customer Service Phone Number
GetHuman: And which of these common Harbor Freight Tool Company customer issues best describes the reason you wanted to talk to them?
(Shows ~chas a list of common Harbor Freight Tool Company problems)
~chas: "Where to buy" was why I was trying to call.

~chas's review of Harbor Freight Tool Company customer service

GetHuman: So how would you sum up your experience for GetHuman's Harbor Freight Tool Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chas: went to your store in Fayetteville, Ga and tried to return a generator I had bought less than * months and was told that I would have to have receipt. given this number and put on hold for ** minutes. This with a sigh that says ***% satisfaction.
GetHuman: Let's quantify your experience contacting Harbor Freight Tool Company. On a scale of 1 to 5, how easy is it go get help on a Harbor Freight Tool Company problem?
~chas: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chas: I'd give them a four out of five on communication.
GetHuman: And what about Harbor Freight Tool Company's ability to quickly and effectively address your problem?
~chas: For that I would say three out of five.
GetHuman: And finally- any advice for other Harbor Freight Tool Company customers?
~chas: Call them early in the day or late. Don't forget any personal or account information you might need for Harbor Freight Tool Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chas taken from his Harbor Freight Tool Company customer service problem that occurred on November 17th, 2017.

Harbor Freight Tool Company

5.00 of 5 stars | 35 reviews

~chas's Harbor Freight Tool Company Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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