Convergys: wrongfull termination
A Convergys customer review by GetHuman user GetHuman-paceama from November 30th, 2017
Background on GetHuman-paceama's case
GetHuman: GetHuman-paceama - can you tell our other Convergys customers when your case took place?
GetHuman-paceama: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Convergys, and if so, how?
GetHuman: And which of these common Convergys customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-paceama a list of common Convergys problems)
GetHuman-paceama: "Complaint" was why I was trying to call.
GetHuman-paceama's review of Convergys customer service
GetHuman: So how would you sum up your experience for GetHuman's Convergys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-paceama: wrongfull termination
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-paceama: I was terminated yesterday because I cant log in to my clarify system so i'm unable to take calls this has been a on going issue since may we have ran trouble shooting and set case's with no luck on geting a permanent fix so your company decided to terminated me for "Work Avoidance" I am very upset and this is not right!!!! I don't understand how its work avoidance when your system wont allow me to do my job?
GetHuman: Let's quantify your experience contacting Convergys. On a scale of 1 to 5, how easy is it go get help on a Convergys problem?
GetHuman-paceama: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-paceama: I'd give them a four out of five on communication.
GetHuman: And what about Convergys's ability to quickly and effectively address your problem?
GetHuman-paceama: For that I would say one out of five.
GetHuman: And finally- any advice for other Convergys customers?
GetHuman-paceama: Call them early in the day or late. Don't forget any personal or account information you might need for Convergys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-paceama taken from his Convergys customer service problem that occurred on November 22nd, 2017.