23andMe: I received order ********* as promised. But now...
A 23andMe customer review by GetHuman user ~JOHN PHILLIPS from November 18th, 2017
Background on ~JOHN PHILLIPS's case
GetHuman: ~JOHN PHILLIPS - can you tell our other 23andMe customers when your case took place?
~JOHN PHILLIPS: Yeah. It was afternoon, on November 9th.
GetHuman: Did you reach out to 23andMe, and if so, how?
GetHuman: And which of these common 23andMe customer issues best describes the reason you wanted to talk to them?
(Shows ~JOHN PHILLIPS a list of common 23andMe problems)
~JOHN PHILLIPS: "Complaint" was why I was trying to call.
~JOHN PHILLIPS's review of 23andMe customer service
GetHuman: So how would you sum up your experience for GetHuman's 23andMe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JOHN PHILLIPS: I received order ********* as promised. But now I cannot register the kit.*My e-mail address and password is denied. Customer service on line and by phone is not accessible. Am I scammed out of $**.** plus shipping ? HELP !!!!!!*JOHN PHILLIPS--CELL ****-***-****
GetHuman: Let's quantify your experience contacting 23andMe. On a scale of 1 to 5, how easy is it go get help on a 23andMe problem?
~JOHN PHILLIPS: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JOHN PHILLIPS: I'd give them a five out of five on communication.
GetHuman: And what about 23andMe's ability to quickly and effectively address your problem?
~JOHN PHILLIPS: For that I would say one out of five.
GetHuman: And finally- any advice for other 23andMe customers?
~JOHN PHILLIPS: Call them early in the day or late. Don't forget any personal or account information you might need for 23andMe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JOHN PHILLIPS taken from his 23andMe customer service problem that occurred on November 9th, 2017.