6PM Shoes: Was waiting ** days for delivery , shoes did no...
A 6PM Shoes customer review by GetHuman user ~Natalie from November 7th, 2017
Background on ~Natalie's case
GetHuman: ~Natalie - can you tell our other 6PM Shoes customers when your case took place?
~Natalie: Yes I can. It was middle of the night, on October 29th.
GetHuman: Did you reach out to 6PM Shoes, and if so, how?
GetHuman: And which of these common 6PM Shoes customer issues best describes the reason you wanted to talk to them?
(Shows ~Natalie a list of common 6PM Shoes problems)
~Natalie: "Warranty claim" was why I was trying to call.
~Natalie's review of 6PM Shoes customer service
GetHuman: So how would you sum up your experience for GetHuman's 6PM Shoes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Natalie: Was waiting ** days for delivery , shoes did not fit - requested return on **th day after I got them - and got refused - they said I have ** days for return from the date of order, not from reception date ! So return is really ** days! I will call to my credit card - I do not want this shoes and such fake return policy! I called customer service and rep start asking me - why I was waiting for ** days to return , I explined twice and he was not listening that I had goods only for ** days in my hands! I hate them - I was always a customer of Zappos - I will go only there from now on- they have both way free shipping and *** days return period! Buy * pm !
GetHuman: Let's quantify your experience contacting 6PM Shoes. On a scale of 1 to 5, how easy is it go get help on a 6PM Shoes problem?
~Natalie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Natalie: I'd give them a two out of five on communication.
GetHuman: And what about 6PM Shoes's ability to quickly and effectively address your problem?
~Natalie: For that I would say three out of five.
GetHuman: And finally- any advice for other 6PM Shoes customers?
~Natalie: Call them early in the day or late. Don't forget any personal or account information you might need for 6PM Shoes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Natalie taken from his 6PM Shoes customer service problem that occurred on October 29th, 2017.