ABCMouse: I've cancel my account and y'all keep taking mo...
A ABCMouse customer review by GetHuman user ~Anjelica Perry from November 21st, 2017
Background on ~Anjelica Perry's case
GetHuman: ~Anjelica Perry - can you tell our other ABCMouse customers when your case took place?
~Anjelica Perry: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to ABCMouse, and if so, how?
GetHuman: And which of these common ABCMouse customer issues best describes the reason you wanted to talk to them?
(Shows ~Anjelica Perry a list of common ABCMouse problems)
~Anjelica Perry: "Cancel Account" was why I was trying to call.
~Anjelica Perry's review of ABCMouse customer service
GetHuman: So how would you sum up your experience for GetHuman's ABCMouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anjelica Perry: I've cancel my account and y'all keep taking money off my card if its not cancelled can you cancel with for me cuz it posted in a free trial but ya keep taking money off can you please stop
GetHuman: Let's quantify your experience contacting ABCMouse. On a scale of 1 to 5, how easy is it go get help on a ABCMouse problem?
~Anjelica Perry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anjelica Perry: I'd give them a five out of five on communication.
GetHuman: And what about ABCMouse's ability to quickly and effectively address your problem?
~Anjelica Perry: For that I would say two out of five.
GetHuman: And finally- any advice for other ABCMouse customers?
~Anjelica Perry: Call them early in the day or late. Don't forget any personal or account information you might need for ABCMouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anjelica Perry taken from his ABCMouse customer service problem that occurred on November 20th, 2017.