ADT: I was not happy with the service from day one b...
A ADT customer review by GetHuman user GetHuman-357631 from October 27th, 2017
Background on GetHuman-357631's case
GetHuman: GetHuman-357631 - can you tell our other ADT customers when your case took place?
GetHuman-357631: Sure. It was late at night, on October 25th.
GetHuman: Did you reach out to ADT, and if so, how?
GetHuman: And which of these common ADT customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-357631 a list of common ADT problems)
GetHuman-357631: "Technical support" was why I was trying to call.
GetHuman-357631's review of ADT customer service
GetHuman: So how would you sum up your experience for GetHuman's ADT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-357631: I was not happy with the service from day one but gave them the benefit of the doubt. Our system started beeping and when I tried to call ADT on the phone, there was no dial tone. I called on my cell, and was told a service appointment would be scheduled for that day, between *-*. I took the day off from a very busy office and was there. At *:** I received a call stating they would not be able to make it out. LOVELY. No I am sorry or thought of the value of my time. I decided I did not want to do business with this company. I cancelled and they will receive a dollar a month for the next *** months to pay off the cancellation fee.
GetHuman: Let's quantify your experience contacting ADT. On a scale of 1 to 5, how easy is it go get help on a ADT problem?
GetHuman-357631: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-357631: I'd give them a five out of five on communication.
GetHuman: And what about ADT's ability to quickly and effectively address your problem?
GetHuman-357631: For that I would say one out of five.
GetHuman: And finally- any advice for other ADT customers?
GetHuman-357631: Call them early in the day or late. Don't forget any personal or account information you might need for ADT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-357631 taken from his ADT customer service problem that occurred on October 25th, 2017.