AOL: first rep hung up on me when they could not be...
A AOL customer review by GetHuman user ~Ken Davis from November 27th, 2017
Background on ~Ken Davis's case
GetHuman: ~Ken Davis - can you tell our other AOL customers when your case took place?
~Ken Davis: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to AOL, and if so, how?
GetHuman: And which of these common AOL customer issues best describes the reason you wanted to talk to them?
(Shows ~Ken Davis a list of common AOL problems)
~Ken Davis: "Service problem" was why I was trying to call.
~Ken Davis's review of AOL customer service
GetHuman: So how would you sum up your experience for GetHuman's AOL customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ken Davis: first rep hung up on me when they could not be of help. Get rid of foreigners who do not have control of the English language!
GetHuman: Let's quantify your experience contacting AOL. On a scale of 1 to 5, how easy is it go get help on a AOL problem?
~Ken Davis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ken Davis: I'd give them a five out of five on communication.
GetHuman: And what about AOL's ability to quickly and effectively address your problem?
~Ken Davis: For that I would say two out of five.
GetHuman: And finally- any advice for other AOL customers?
~Ken Davis: Call them early in the day or late. Don't forget any personal or account information you might need for AOL to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ken Davis taken from his AOL customer service problem that occurred on November 19th, 2017.