AT&T Business: I waited for * hours for a response to pay my b...
A AT&T Business customer review by GetHuman user ~Disgrunteled Customer from November 20th, 2017
Background on ~Disgrunteled Customer's case
GetHuman: ~Disgrunteled Customer - can you tell our other AT&T Business customers when your case took place?
~Disgrunteled Customer: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to AT&T Business, and if so, how?
GetHuman: And which of these common AT&T Business customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgrunteled Customer a list of common AT&T Business problems)
~Disgrunteled Customer: "Lower my bill" was why I was trying to call.
~Disgrunteled Customer's review of AT&T Business customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Business customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgrunteled Customer: I waited for * hours for a response to pay my business account bill and I never got a representative on the line. AT&T ****'s a lot at customer service.
GetHuman: Let's quantify your experience contacting AT&T Business. On a scale of 1 to 5, how easy is it go get help on a AT&T Business problem?
~Disgrunteled Customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgrunteled Customer: I'd give them a four out of five on communication.
GetHuman: And what about AT&T Business's ability to quickly and effectively address your problem?
~Disgrunteled Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T Business customers?
~Disgrunteled Customer: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Business to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgrunteled Customer taken from his AT&T Business customer service problem that occurred on November 13th, 2017.