AT&T Go Phone: I should not have to call them to select the...
A AT&T Go Phone customer review by GetHuman user ~The Pissed-off Atheist from November 16th, 2017
Background on ~The Pissed-off Atheist's case
GetHuman: ~The Pissed-off Atheist - can you tell our other AT&T Go Phone customers when your case took place?
~The Pissed-off Atheist: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to AT&T Go Phone, and if so, how?
GetHuman: And which of these common AT&T Go Phone customer issues best describes the reason you wanted to talk to them?
(Shows ~The Pissed-off Atheist a list of common AT&T Go Phone problems)
~The Pissed-off Atheist: "Cancel or change services" was why I was trying to call.
~The Pissed-off Atheist's review of AT&T Go Phone customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Go Phone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Pissed-off Atheist: I should not have to call them to select the $** for ** day option on my go-phone, but they did process it without issue. They officially took that option of their web site around March **** (that I noticed), but you can apparently still get it if you call them. Not sure how much longer they will support that but when they don't they will loose me as a customer for sure. That is if I don't get tired and fed up sooner.
GetHuman: Let's quantify your experience contacting AT&T Go Phone. On a scale of 1 to 5, how easy is it go get help on a AT&T Go Phone problem?
~The Pissed-off Atheist: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Pissed-off Atheist: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Go Phone's ability to quickly and effectively address your problem?
~The Pissed-off Atheist: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Go Phone customers?
~The Pissed-off Atheist: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Go Phone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Pissed-off Atheist taken from his AT&T Go Phone customer service problem that occurred on November 7th, 2017.