AT&T Tech Support: Ethan was my tech support guy. My internet con...

A AT&T Tech Support customer review by GetHuman user GetHuman-350112 from November 4th, 2017

Background on GetHuman-350112's case

GetHuman: GetHuman-350112 - can you tell our other AT&T Tech Support customers when your case took place?
GetHuman-350112: Yeah. It was morning, on October 25th.
GetHuman: Did you reach out to AT&T Tech Support, and if so, how?
GetHuman-350112: I used the 877-737-2478 number I found for on the GetHuman AT&T Tech Support customer phone number page I was on: AT&T Tech Support Customer Service Phone Number
GetHuman: And which of these common AT&T Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-350112 a list of common AT&T Tech Support problems)
GetHuman-350112: "Appointment Setup" was why I was trying to call.

GetHuman-350112's review of AT&T Tech Support customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-350112: Ethan was my tech support guy. My internet connectivity issue took an hour and a half to resolve, but Ethan was extremely patient, kind, insightful and helpful. I want to give him a glowing review for a fabulous job and getting my computer connected again. Thank you!
GetHuman: Let's quantify your experience contacting AT&T Tech Support. On a scale of 1 to 5, how easy is it go get help on a AT&T Tech Support problem?
GetHuman-350112: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-350112: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Tech Support's ability to quickly and effectively address your problem?
GetHuman-350112: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Tech Support customers?
GetHuman-350112: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-350112 taken from his AT&T Tech Support customer service problem that occurred on October 25th, 2017.

AT&T Tech Support

3.25 of 5 stars | 57 reviews

GetHuman-350112's AT&T Tech Support Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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