Acer: Reading a serial number to the computer is MAJ...
A Acer customer review by GetHuman user ~sandy vag from November 6th, 2017
Background on ~sandy vag's case
GetHuman: ~sandy vag - can you tell our other Acer customers when your case took place?
~sandy vag: Yes. It was morning, on October 30th.
GetHuman: Did you reach out to Acer, and if so, how?
GetHuman: And which of these common Acer customer issues best describes the reason you wanted to talk to them?
(Shows ~sandy vag a list of common Acer problems)
~sandy vag: "Warranty claim" was why I was trying to call.
~sandy vag's review of Acer customer service
GetHuman: So how would you sum up your experience for GetHuman's Acer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sandy vag: Reading a serial number to the computer is MAJOR pain. You cannot talk to a human until the computer understands your serial number.
GetHuman: Let's quantify your experience contacting Acer. On a scale of 1 to 5, how easy is it go get help on a Acer problem?
~sandy vag: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sandy vag: I'd give them a three out of five on communication.
GetHuman: And what about Acer's ability to quickly and effectively address your problem?
~sandy vag: For that I would say two out of five.
GetHuman: And finally- any advice for other Acer customers?
~sandy vag: Call them early in the day or late. Don't forget any personal or account information you might need for Acer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sandy vag taken from his Acer customer service problem that occurred on October 30th, 2017.