Actavis: The communication was not horrible, it's just t...
A Actavis customer review by GetHuman user ~Ivyrosie from November 17th, 2017
Background on ~Ivyrosie's case
GetHuman: ~Ivyrosie - can you tell our other Actavis customers when your case took place?
~Ivyrosie: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Actavis, and if so, how?
GetHuman: And which of these common Actavis customer issues best describes the reason you wanted to talk to them?
(Shows ~Ivyrosie a list of common Actavis problems)
~Ivyrosie: "None of those really matches why I wanted to call Actavis that day." was why I was trying to call.
~Ivyrosie's review of Actavis customer service
GetHuman: So how would you sum up your experience for GetHuman's Actavis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ivyrosie: The communication was not horrible, it's just that I called at *:**PM pacific time and since the number says Coronado California, I thought they would still be open. It uses eastern time, so I spoke to no one. I left message, and I will call again tomorrow. I am on social Security Disability, had spinal surgery last year (*) but I found that Lidoderm patch helps tremendously with my pain. But the pharmacy asked for $**.**. I don't have it. Do you have any program where you can send us the med with a copay of * or ** dollars. I am very low income. I live on less that $***. a month. After rent and utilities, I have very little left for medications. Please help me with my quality of life. Please consider helping me. Sincerely, Rosemary Holguin (***) ***-****
GetHuman: Let's quantify your experience contacting Actavis. On a scale of 1 to 5, how easy is it go get help on a Actavis problem?
~Ivyrosie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ivyrosie: I'd give them a two out of five on communication.
GetHuman: And what about Actavis's ability to quickly and effectively address your problem?
~Ivyrosie: For that I would say three out of five.
GetHuman: And finally- any advice for other Actavis customers?
~Ivyrosie: Call them early in the day or late. Don't forget any personal or account information you might need for Actavis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ivyrosie taken from his Actavis customer service problem that occurred on November 14th, 2017.