Advance Auto Parts: Company Policy: Purchased a ** month auto batt...
A Advance Auto Parts customer review by GetHuman user ~Limbchicken from November 19th, 2017
Background on ~Limbchicken's case
GetHuman: ~Limbchicken - can you tell our other Advance Auto Parts customers when your case took place?
~Limbchicken: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~Limbchicken a list of common Advance Auto Parts problems)
~Limbchicken: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~Limbchicken's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Limbchicken: Company Policy: Purchased a ** month auto battery approx. * years ago. Battery became weak and would not start my truck after ** hours. Would charge and test OK, but obviously was not up to par. Store would not replace it under the ** month warranty since it would take a charge. I have proved it was the battery since I replaced it with another brand at my cost. I took the truck in to test the battery in Nov., waited ** minutes while they uninstalled it, charged it and said it was OK. At that time it still appeared in their computer. Month later prob. was worse, took it back and was told I needed the receipt for it to be replaced? No receipt available, gone from their computer records. Battery had month and year installed on it. They refused to replace it. Done with Advance AP forever. Warranty worthless, policy *****.
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~Limbchicken: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Limbchicken: I'd give them a one out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~Limbchicken: For that I would say one out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~Limbchicken: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Limbchicken taken from his Advance Auto Parts customer service problem that occurred on November 18th, 2017.