Advance Auto Parts: I've used Advance for years but my first time i...
A Advance Auto Parts customer review by GetHuman user ~JRPrimm from November 11th, 2017
Background on ~JRPrimm's case
GetHuman: ~JRPrimm - can you tell our other Advance Auto Parts customers when your case took place?
~JRPrimm: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~JRPrimm a list of common Advance Auto Parts problems)
~JRPrimm: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~JRPrimm's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JRPrimm: I've used Advance for years but my first time in Grayson Ga. This is the most disorganized I've seen any parts store period. I ordered a part on Wednesday and was told it would be in Friday. I went back Friday and they searched for it but couldn't find it, so they told me it would be in Saturday. I went back Saturday and three people looked for it, one actually told me he had seen it Friday. After a fifteen minute wait while the whole store looked to see where it might be hidden they said it is not there and will be in Tuesday at the earliest. Somebody seriously needs to help these people cause they are totally lost in their own store.
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~JRPrimm: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JRPrimm: I'd give them a one out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~JRPrimm: For that I would say three out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~JRPrimm: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JRPrimm taken from his Advance Auto Parts customer service problem that occurred on November 8th, 2017.