Advance Auto Parts: We get excellent service every time we shop at...
A Advance Auto Parts customer review by GetHuman user ~Robin from November 3rd, 2017
Background on ~Robin's case
GetHuman: ~Robin - can you tell our other Advance Auto Parts customers when your case took place?
~Robin: Yeah. It was morning, on October 30th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~Robin a list of common Advance Auto Parts problems)
~Robin: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~Robin's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robin: We get excellent service every time we shop at the Advanced Auto Parts on **th & South Street in Lincoln, NE.*Today we dealt with Manager Larry, Edwin & Chris & another guy whose name I didn't get. Not only were they fast and efficient but they went above and beyond to help us out during a sick car day. (and not the good kind of sick!) We actually drive out of our way for any of our car needs. We really appreciate them!
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~Robin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robin: I'd give them a three out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~Robin: For that I would say one out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~Robin: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robin taken from his Advance Auto Parts customer service problem that occurred on October 30th, 2017.