Aeropostale: Oh I understood fine... that they had no desire...
A Aeropostale customer review by GetHuman user ~Debbie Dominy from November 3rd, 2017
Background on ~Debbie Dominy's case
GetHuman: ~Debbie Dominy - can you tell our other Aeropostale customers when your case took place?
~Debbie Dominy: Yes I can. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Aeropostale, and if so, how?
GetHuman: And which of these common Aeropostale customer issues best describes the reason you wanted to talk to them?
(Shows ~Debbie Dominy a list of common Aeropostale problems)
~Debbie Dominy: "Change order" was why I was trying to call.
~Debbie Dominy's review of Aeropostale customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeropostale customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debbie Dominy: Oh I understood fine... that they had no desire to help me. Its easy to blame others, but this really was their fault, and when i needed help to resolve, they had no interest in even trying. talked to * different people and they spoke to me as if I was an idiot. Should have bought for AE.com like I usually do!! Will stick with american Eagle and stay away from Aeropostle from now on
GetHuman: Let's quantify your experience contacting Aeropostale. On a scale of 1 to 5, how easy is it go get help on a Aeropostale problem?
~Debbie Dominy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debbie Dominy: I'd give them a five out of five on communication.
GetHuman: And what about Aeropostale's ability to quickly and effectively address your problem?
~Debbie Dominy: For that I would say two out of five.
GetHuman: And finally- any advice for other Aeropostale customers?
~Debbie Dominy: Call them early in the day or late. Don't forget any personal or account information you might need for Aeropostale to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Debbie Dominy taken from his Aeropostale customer service problem that occurred on October 28th, 2017.