Aetna Member Services: Aetna is a nightmare. I had to push * repeatedl...
A Aetna Member Services customer review by GetHuman user ~J from November 6th, 2017
Background on ~J's case
GetHuman: ~J - can you tell our other Aetna Member Services customers when your case took place?
~J: Yes I can. It was evening, on October 27th.
GetHuman: Did you reach out to Aetna Member Services, and if so, how?
GetHuman: And which of these common Aetna Member Services customer issues best describes the reason you wanted to talk to them?
(Shows ~J a list of common Aetna Member Services problems)
~J: "Get insurance" was why I was trying to call.
~J's review of Aetna Member Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~J: Aetna is a nightmare. I had to push * repeatedly to speak to a "human" and both times they treated me rudely. Very abrupt and pretend they don't know anything about insurance. Keep passing me on to another "human" that never answers. When I ask what number they are transfering. Oh joy, they answered! But absolutely no help for a denied surgery because they said I didn't take Tylenol everyday!!! OMG Like Tylenol will cure my medical problem!!! Now I have to appeal this in WRITING. Surger was to be next week. Took a week vacation time from work for this to happen at the last minute!!!
GetHuman: Let's quantify your experience contacting Aetna Member Services. On a scale of 1 to 5, how easy is it go get help on a Aetna Member Services problem?
~J: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~J: I'd give them a one out of five on communication.
GetHuman: And what about Aetna Member Services's ability to quickly and effectively address your problem?
~J: For that I would say four out of five.
GetHuman: And finally- any advice for other Aetna Member Services customers?
~J: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna Member Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~J taken from his Aetna Member Services customer service problem that occurred on October 27th, 2017.