Aetna: Problem with coverage surfaced in June of...
A Aetna customer review by GetHuman user ~adios aetna from November 2nd, 2017
Background on ~adios aetna's case
GetHuman: ~adios aetna - can you tell our other Aetna customers when your case took place?
~adios aetna: Yes I can. It was afternoon, on October 25th.
GetHuman: Did you reach out to Aetna, and if so, how?
GetHuman: And which of these common Aetna customer issues best describes the reason you wanted to talk to them?
(Shows ~adios aetna a list of common Aetna problems)
~adios aetna: "Renew coverage" was why I was trying to call.
~adios aetna's review of Aetna customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adios aetna: Problem with coverage surfaced in June of ****. Wasn't resolved until October. ** * communications and. The epitome of big business customer no-service.
GetHuman: Let's quantify your experience contacting Aetna. On a scale of 1 to 5, how easy is it go get help on a Aetna problem?
~adios aetna: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adios aetna: I'd give them a five out of five on communication.
GetHuman: And what about Aetna's ability to quickly and effectively address your problem?
~adios aetna: For that I would say five out of five.
GetHuman: And finally- any advice for other Aetna customers?
~adios aetna: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~adios aetna taken from his Aetna customer service problem that occurred on October 25th, 2017.