Air Miles: AFTER INITIAL WAIT, PLACED ON HOLD ... HUNG UP...
A Air Miles customer review by GetHuman user ~PATRICIA MACMILLAN from November 6th, 2017
Background on ~PATRICIA MACMILLAN's case
GetHuman: ~PATRICIA MACMILLAN - can you tell our other Air Miles customers when your case took place?
~PATRICIA MACMILLAN: Yes I can. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Air Miles, and if so, how?
GetHuman: And which of these common Air Miles customer issues best describes the reason you wanted to talk to them?
(Shows ~PATRICIA MACMILLAN a list of common Air Miles problems)
~PATRICIA MACMILLAN: "Frequent flyer program" was why I was trying to call.
~PATRICIA MACMILLAN's review of Air Miles customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Miles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PATRICIA MACMILLAN: AFTER INITIAL WAIT, PLACED ON HOLD ... HUNG UP AFTER FIVE MIN WAIT WITH NO RESPONSE ... NO FOLLOW UP. HUSBAND WAS CONSIDERING APPLYING FOR AIR MILES CARD ... DECIDED TO NOT HAVE ANYTHING TO DO WITH THIS COMPANY.
GetHuman: Let's quantify your experience contacting Air Miles. On a scale of 1 to 5, how easy is it go get help on a Air Miles problem?
~PATRICIA MACMILLAN: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PATRICIA MACMILLAN: I'd give them a one out of five on communication.
GetHuman: And what about Air Miles's ability to quickly and effectively address your problem?
~PATRICIA MACMILLAN: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Miles customers?
~PATRICIA MACMILLAN: Call them early in the day or late. Don't forget any personal or account information you might need for Air Miles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PATRICIA MACMILLAN taken from his Air Miles customer service problem that occurred on November 3rd, 2017.