Air Miles: The wait time was horrible, but the worse part...
A Air Miles customer review by GetHuman user ~upset from November 6th, 2017
Background on ~upset's case
GetHuman: ~upset - can you tell our other Air Miles customers when your case took place?
~upset: Yes I can. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Air Miles, and if so, how?
GetHuman: And which of these common Air Miles customer issues best describes the reason you wanted to talk to them?
(Shows ~upset a list of common Air Miles problems)
~upset: "Change flight" was why I was trying to call.
~upset's review of Air Miles customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Miles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset: The wait time was horrible, but the worse part is waiting ** minutes to redeem reward miles for marineland, and then to be told that I would have to wait three weeks for the tickets to be delivered, I can't see why they cant be printed and downloaded directly from the website This is ridiculous and unacceptable.
GetHuman: Let's quantify your experience contacting Air Miles. On a scale of 1 to 5, how easy is it go get help on a Air Miles problem?
~upset: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset: I'd give them a three out of five on communication.
GetHuman: And what about Air Miles's ability to quickly and effectively address your problem?
~upset: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Miles customers?
~upset: Call them early in the day or late. Don't forget any personal or account information you might need for Air Miles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset taken from his Air Miles customer service problem that occurred on November 4th, 2017.