Alagasco: I just had two people in a row HANG UP ON ME, b...

A Alagasco customer review by GetHuman user ~S from November 2nd, 2017

Background on ~S's case

GetHuman: ~S - can you tell our other Alagasco customers when your case took place?
~S: Yup. It was afternoon, on October 30th.
GetHuman: Did you reach out to Alagasco, and if so, how?
~S: I used the 800-292-4008 number I found for on the GetHuman Alagasco customer phone number page I was on: Alagasco Customer Service Phone Number
GetHuman: And which of these common Alagasco customer issues best describes the reason you wanted to talk to them?
(Shows ~S a list of common Alagasco problems)
~S: "Change appointment" was why I was trying to call.

~S's review of Alagasco customer service

GetHuman: So how would you sum up your experience for GetHuman's Alagasco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~S: I just had two people in a row HANG UP ON ME, because they didnt know how to resolve my problem. I need to set up service at my new apartment, which is currently set up under the apartments name. I need to switch the apartment to my name, and they apparantly do not know how to do this. Very frustrating to have someone hang up on you after you have already invested ** minutes of your time. Even more frustrating to have it happen twice. I was very polite to the customer service rep, they just do not know how to do their jobs.
GetHuman: Let's quantify your experience contacting Alagasco. On a scale of 1 to 5, how easy is it go get help on a Alagasco problem?
~S: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~S: I'd give them a one out of five on communication.
GetHuman: And what about Alagasco's ability to quickly and effectively address your problem?
~S: For that I would say one out of five.
GetHuman: And finally- any advice for other Alagasco customers?
~S: Call them early in the day or late. Don't forget any personal or account information you might need for Alagasco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~S taken from his Alagasco customer service problem that occurred on October 30th, 2017.

Alagasco

1.50 of 5 stars | 13 reviews

~S's Alagasco Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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