Allegiant: Customer service was okay after I finally got t...
A Allegiant customer review by GetHuman user ~edca from November 21st, 2017
Background on ~edca's case
GetHuman: ~edca - can you tell our other Allegiant customers when your case took place?
~edca: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~edca a list of common Allegiant problems)
~edca: "Change Ticket Info" was why I was trying to call.
~edca's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~edca: Customer service was okay after I finally got them on the phone. Reservations webpage stinks. It has too many hidden pitfalls with no explanation or notification other than "we cannot process your reservation."
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~edca: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~edca: I'd give them a three out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~edca: For that I would say two out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~edca: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~edca taken from his Allegiant customer service problem that occurred on November 14th, 2017.